For independent property managers

Your tenants get answers.
You get your evenings back.

Holly is the calm assistant that handles tenant texts, learns your buildings, and only pulls you in for things that genuinely need you. Not a chatbot — a teammate.

See how Holly worksReview the safeguards
Pre-betabeing shaped with one Section 8 PM
SMS-firsttenants do not install an app
SupervisedHolly escalates when judgment is needed
9:41
Good morning, Maya.
3 things need you. Everything else is handled.
DO
Deana Ortiz
Hey — the bowl is almost full now, I switched to a bucket. Is someone coming today?
Needs you· Linden Park · 11m
MR
Marcus Reed
My paycheck got delayed and rent will be 4 days late. Will the late fee still apply?
Needs you· Olive Court · 38m
PS
Priya Sundaram
Thanks Holly! That answers it.
Holly handled· 2h
Holly noticed
Pool hours come up a lot at Cedar Row. Want to teach me?
The 11pm text

Property management runs on small interruptions.

A leaky faucet. A parking dispute. A “what time does the pool open?” at 11pm on a Sunday. Each one is small. Together, they swallow your week.

Holly takes the texts you’ve answered a hundred times and answers them with your voice — then quietly hands you the ones that actually need a human.

Tenant · 11:43pm Sun
hey what time does pool open?
Cedar Row · Unit 3
Tenant · 6:14am Mon
also is recycling tomorrow or wed
Tenant · 7:02am Mon
my key fob isn’t working at the side door
Tenant · 8:30am Mon
water is brown again

…and it’s only 8:30 on a Monday.

How Holly works

Three quiet steps. No new app for tenants.

Tenants text the same number they always have. Holly answers in your voice. You see only what’s escalated.

1 Tenants text
No new app. No portal login.
Just SMS.
Tenants keep texting the number they already know. Holly picks up automatically — day, night, weekends.
Hi! The bathroom sink is leaking.
There’s a steady drip even when the water is off.
2 Holly answers
In your voice, with your building’s specifics.
She knows the parking rules at Olive Court, the pool hours at Cedar Row, and the quirk with the dishwasher in Unit 11.
Holly
Oh no — sorry about that. Is it dripping from the curved pipe under the sink, or from the wall?
3 She loops you in
Only when something genuinely needs you.
When she can’t resolve it — or shouldn’t try — she escalates with full context. You step in mid-thread, no scrolling.
Escalated to you
On my way over around 2.
A real conversation

What Holly handles
before you wake up.

A leak at 9am. Holly diagnoses, reassures, places a bucket, and only flags you when the bucket starts filling faster than expected. By 11am you’ve sent one text — “On my way around 2.”

Tenant texts
stay in SMS
Holly drafts
routine replies
PM steps in
when judgment matters
DO
Deana Ortiz
Unit 4 · Linden Park
Deana
Hi! The bathroom sink is leaking. There’s a steady drip even when water is off.
Yesterday 9:14am
Holly
Oh no — sorry about that, Deana. Is it from the curved pipe under the sink, or from the wall where the pipe goes in?
9:14am
It’s the curved pipe. I put a bowl under it.
9:22am
Great problem-solving 🌿 That’s usually a loose slip nut on the P-trap. I’ll flag this for Maya to schedule a visit. Keep the bowl there for now.
9:23am
Escalated to you
On my way over around 2.
10:49am · Delivered
Our north star

The Japan Test.

Could you take your phone to Japan for two weeks and trust your buildings to keep running? That’s the bar we hold every screen, every notification, every word Holly says to.

If you’d hesitate, we haven’t designed it well enough yet.

Sunday · 11:47pm · Tokyo
“What time does the pool open tomorrow?”
Holly answered. You slept through it.
24/7 SMS
Tenant coverage with PM escalation controls
Everything Holly does

Built for the job, not for the demo.

Holly handles the shape of property management — not just the chat.

Holly remembers, building by building.
Every escalation becomes an answer she can give next time. After a few weeks, she sounds like she’s worked there for years.
Olive Court · Appliances
Dishwasher: push start, then close within 3 seconds. Known quirk, not broken.
Linden Park · Pest control
Westside Pest visits monthly. Text ‘pest’ for the next visit.
Escalations with full context.
When Holly hands you a thread, you get the situation, the tenant’s history, and exactly what she already tried — at the top of the screen, never buried.
What Holly tried
Diagnosed P-trap leak · advised bucket · 90min ago. Bucket now filling faster than expected.
Broadcasts that don’t feel like spam.
One message, every tenant at a property. Sent one per second so it lands in their thread, not their junk.
Gaps Holly notices.
She’ll point out questions she keeps getting that she can’t answer well. Write once, she handles forever.
One inbox, every property.
Linden Park, Olive Court, Cedar Row — all in one place, color-coded and filterable.
Honest about language support.
First beta is English-speaking only. Multilingual support is a separate safety project, not a promise hidden in the fine print.
She knows when not to wake you.
True emergencies (gas, flooding, no heat) reach you immediately. Everything else waits until morning, even when it’s marked “urgent” by the tenant.
How Holly talks

Warm, honest, calm, competent.

Like someone who knows your building and isn’t stressed about it.

Save to knowledge base
Holly, remember this
You have 3 unread conversations requiring attention.
3 things need you. Everything else is handled.
No results found.
No open escalations. Nice.
Error: message failed to send
This one didn’t go through. Try again?
Knowledge base is empty
Holly doesn’t know much about this yet. Help her out?
Conversation resolved
Resolved · this thread is closed
Holly is being prepared for a first supervised beta with a small Section 8 portfolio. The product is not claiming public customer metrics, app-store ratings, or hands-off automation. The bar is narrower: tenants get clear SMS answers, and the PM stays in control.
Pre-beta trust posture
Built around PM supervision, escalation, and auditability

Built for a supervised first beta.

Holly is still pre-launch. The priority is not a self-serve growth funnel; it is making sure the first PM can see what Holly knows, what Holly handled, and what still needs human judgment.

PM sign inReview the workflow